Troubleshooting a Garmin Wearable that will not Charge or Power On
It is recommended to charge the battery for an hour, even if the display does not show the device charging, before determining that the battery is no longer functioning as intended.
For devices that are having power issues, such as not powering on/off or not taking a charge, a soft reset can be performed to return the watch to a normal state. A soft reset does not remove any information from the watch. This reset is most effective when the device is connected to a computer.
Performing a Soft Reset
- Connect the device to a computer via charging clip
- Press and hold POWER/LIGHT button for 25 seconds or until device powers off
- Press POWER/LIGHT to power unit back on
- Charge battery to 100%
- Update the device’s software with Garmin Express
The device will now turn on and charge properly.